Policies

Welcome to Elite Health Massage Therapy

My goal is to provide a comfortable, respectful and welcoming environment for every patient. The following policies help ensure appointments run smoothly and that everyone receives the time and attention reserved for their care.

Appointments & Arrival

As Elite Health Massage Therapy is an independently operated home-based clinic, there is no receptionist.

You are welcome to wait in the designated waiting area before your appointment. Please be mindful that another treatment may be in progress, keep conversations quiet and silence your mobile phone.

Please arrive on time. Late arrivals may result in reduced treatment time. If you are running late, please contact me as soon as possible.

Arrivals more than 20 minutes late may be considered missed appointments if treatment can no longer be reasonably accommodated.

Fragrance Considerations

Although the clinic is not entirely fragrance-free, I kindly ask patients to avoid wearing strong perfumes, colognes or heavily scented lotions.

This helps create a more comfortable environment for individuals with fragrance sensitivities.

Cancellation & Missed Appointment Policy

Current Policy — Until November 30, 2026

A minimum of 24 hours' notice is required to cancel or reschedule appointments. Late cancellations may be charged up to 100% of the scheduled appointment fee, and missed appointments are subject to the full fee. Exceptions may be considered based on individual circumstances.

Updated Policy — Effective December 1, 2026

Each appointment is reserved specifically for you. Providing adequate cancellation notice allows me to offer that appointment time to another patient.

24 hours or more notice: No cancellation fee.

Less than 24 hours notice: 50% of the scheduled appointment fee.

No-show without notice: 100% of the scheduled appointment fee.

Illness, Emergencies & Unexpected Circumstances

I understand that life can be unpredictable. If you are unable to attend because of illness, a family emergency or other unexpected circumstances, please contact me as soon as reasonably possible.

Cancellation fees may be reduced or waived at my discretion after considering the circumstances.

My intention is to maintain a fair and consistent policy while recognizing that unexpected situations sometimes arise.

Credit Card on File

Effective December 1, 2026

A valid credit card will be required to book and maintain appointments.

Credit card details will be securely stored through Jane's payment system.

Your card will not be charged simply for making a booking unless a separate payment has been authorized.

By accepting the cancellation policy and providing payment authorization, you agree that applicable late cancellation or missed-appointment fees may be charged to your saved card.

Direct Billing & Insurance

Elite Health Massage Therapy offers direct billing to participating extended health insurance providers.

Coverage varies depending on your individual insurance plan. Any outstanding balance not covered by insurance remains the patient's responsibility.

ICBC & WorkSafeBC

The clinic does not currently offer direct billing to ICBC or WorkSafeBC. Patients are responsible for payment at the time of treatment and should confirm any reimbursement arrangements directly with the appropriate organization.

Cancellation Fees

Cancellation and missed-appointment fees are the patient's responsibility and are not billed to extended health insurance as completed massage therapy treatments.

Accepted Payment Methods

The clinic accepts debit, Visa, Mastercard, American Express, e-transfer, cash and eligible gift certificates.

Thank You

Thank you for respecting these policies and the time reserved for your care.

I appreciate your understanding and look forward to providing a welcoming environment where every patient feels comfortable, respected and supported.

Learning is endless. Healing is personal. Every story matters.